Shipment of your parcel
Packages are generally sent within 3 days since the receipt of payment and are shipped within EU via GLS or DHL courier, for each shipment we will provide you with a link to track your package online. Non-EU shipments are handled by DHL.
Insurance of your parcel
The insurance of the parcel is optional, if not requested, the seller does not assume responsibility for the loss or damage of the parcel itself. The package will travel under the responsibility of the buyer and the seller will be released from any obligation from the moment of delivery of the package to the courier.
It's possible to request the insurance of your parcel with GLS during the checkout phase, while for those wishing to insure their parcel and ship with DHL, please contact us at firstname.lastname@example.org before placing your order, indicating as the subject of the email "DHL Insurance".
Shipping costs include handling, packaging costs and postage. Management costs are fixed, while transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. We cannot group two separate orders placed separately, therefore shipping costs will be charged for each of them.
The cost of shipping is calculated automatically based on the weight of the packages ordered and displayed before purchase. The boxes are adequately large and your items are well protected.
Our couriers are quick and very efficient, GLS offers a transport service exclusively on wheels while with DHL it is possible to choose delivery by truck (DHL Express Domestic and DHL Economy Select) or by air (DHL Express Worldwide).
Receipt of the parcel
Upon receipt of the goods, the customer is required to check:
1) that the number of packages delivered corresponds to what is indicated in the transport document;
2) that the packaging is intact and unaltered, we use our white tape with the Toyshouse logo to guarantee shipping safety.
In case of anomalies, the customer must contest the shipment by placing the word "I accept with reserve" (indicate the reason) on the delivery document received by the courier. The customer must subsequently report any problems concerning the shipment.
In the case of stocks for reasons resulting from unavailability of the customer or communication of an incorrect address, which lead to the return of the package at the Toyshouse shop, the customer is required to pay for a new shipment.